bk65 Privacy Policy — Your Data, Our Responsibility

1. Introduction

This Privacy Policy ("Policy") describes how bk65 ("the Platform", "we", "us", "our") collects, uses, stores, discloses and protects personal information provided by or gathered about users ("you", "your") of the bk65 website at bk65.bet and all associated services. By creating a bk65 account or using any feature of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

bk65 operates exclusively in the Bangladesh market and handles all personal data in a manner consistent with responsible data stewardship principles. We collect only the information we genuinely need in order to operate the Platform, verify user identity, process payments, prevent fraud and comply with applicable legal obligations. We do not sell personal data. We do not share personal data with third parties for their own marketing purposes.

2. Information We Collect

bk65 collects personal information through three primary channels: information you provide directly when registering and using the Platform, information generated automatically by your use of the Platform, and information obtained from third-party identity and payment verification services where applicable. The specific categories of information collected are described below.

Information You Provide Directly

• Registration data: your full name, date of birth, registered mobile number and any optional profile information you choose to provide at account creation.
• KYC documentation: government-issued identity documents, proof of address and any source-of-funds documentation submitted during identity verification.
• Payment information: transaction records, deposit and withdrawal amounts, payment method references (such as your bKash wallet number or bank account identifier), and payment confirmation data.
• Support communications: the content of any messages, emails or chat conversations you have with the bk65 support team, together with the date, time and subject matter of those communications.

Information Collected Automatically

• Device and technical data: your device type, operating system version, browser type and version, screen resolution, device identifiers and mobile network carrier.
• Usage data: pages visited, features accessed, bets placed, games played, session duration, timestamps and in-session navigation patterns within the bk65 Platform.
• Connection data: your IP address, connection type, approximate geographic location derived from IP address (city or district level, not precise coordinates), and time zone.
• Cookie and local storage data: session identifiers, authentication tokens and preference settings stored on your device to enable core Platform functionality. See Section 7 for full cookie details.

Information from Third Parties

Where bk65 uses third-party payment processors (such as bKash and Nagad gateway services) or identity verification providers, those providers may share transaction confirmation data, identity match results or fraud-screening signals with bk65 in order to complete the verification or payment process. bk65 does not receive your full payment account credentials from these providers — only the minimum data necessary to confirm a transaction or identity check outcome.

3. How We Use Your Information

bk65 uses the personal information it collects for the following specific purposes. We process personal information only where we have a lawful basis for doing so, as described in Section 4 of this Policy.

• Account creation and management: to create, maintain and administer your bk65 account, authenticate your identity at login, and communicate account-related information to you.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer, to maintain accurate transaction records, and to investigate and resolve payment disputes.
• Identity verification and KYC compliance: to verify your identity, confirm your age (21+), screen against fraud and money laundering risk indicators, and comply with applicable legal obligations.
• Platform improvement: to analyse usage patterns, diagnose technical issues, optimise Platform performance on Bangladeshi mobile networks, and develop new features and services.
• Responsible gaming: to monitor for indicators of problem gambling behaviour, to apply player-requested deposit limits and self-exclusion restrictions, and to intervene proactively where bk65 has concerns about a player's gambling patterns.
• Customer support: to respond to your enquiries, resolve complaints, and maintain a record of support interactions in order to improve service quality and ensure consistent handling of recurring issues.

4. Legal Basis for Processing Personal Data

bk65 processes your personal data on one or more of the following lawful bases, depending on the specific purpose of the processing:

• Contractual necessity: processing that is necessary to perform the contract between bk65 and you (i.e. the Terms and Conditions you accepted at registration), including account management, payment processing and the delivery of betting and gaming services.
• Legal obligation: processing that is necessary for bk65 to comply with applicable laws and regulations, including anti-money laundering rules, KYC and age verification requirements, and tax record-keeping obligations.
• Legitimate interests: processing carried out for bk65's legitimate business interests, including fraud prevention, Platform security, responsible gaming monitoring and service improvement, provided those interests are not overridden by your rights and interests.
• Consent: where bk65 relies on your consent to process personal data (for example, for marketing communications), you may withdraw that consent at any time by contacting bk65 support. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

5. Sharing Your Personal Information

bk65 does not sell personal data. We share personal information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment service providers: transaction data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank and other payment processors solely for the purpose of executing your deposit and withdrawal requests.
• Identity verification providers: KYC data (identity documents, selfies and address proofs) may be shared with third-party identity verification partners to confirm that you meet bk65's age and identity requirements.
• Legal and regulatory authorities: personal data may be disclosed to law enforcement agencies, courts or regulatory bodies where bk65 is required to do so by applicable law, by court order, or in response to a lawful request by a public authority.
• Business successors: in the event of a merger, acquisition or sale of all or part of bk65's business assets, personal data held by bk65 may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

6. Payment Data and Financial Information

All financial transactions on bk65 are denominated in Bangladeshi Taka (BDT) and processed through licensed payment service providers. bk65 does not store your full payment account credentials (such as your complete bKash PIN or bank account password) on its own servers. Payment credentials are entered directly into the secure interfaces provided by the relevant payment provider and are not transmitted to or stored by bk65.

bk65 retains transaction records — including deposit amounts, withdrawal amounts, timestamps and payment method identifiers — for a minimum of five years following the date of each transaction. This retention period is required for financial record-keeping, audit and anti-money laundering compliance purposes. After the retention period has expired, financial transaction records will be securely deleted or anonymised.

7. Cookies and Tracking Technologies

bk65 uses cookies and similar local storage technologies on the Platform for the following purposes. Cookies are small data files stored on your device by your browser. They do not contain executable code and cannot access other files on your device.

• Essential cookies: session authentication tokens and security cookies that are strictly necessary for the Platform to function. These cannot be disabled without breaking core Platform features such as login and account access.
• Functional cookies: preference cookies that remember your language setting, display preferences and other personalisation choices so that you do not have to re-enter them each time you visit the Platform.
• Analytics cookies: anonymised usage data cookies that help bk65 understand how users interact with the Platform, identify pages that generate errors, and measure the effectiveness of Platform improvements. Analytics data is aggregated and does not identify individual users.

You may manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in to your bk65 account. bk65 does not use third-party advertising cookies or tracking pixels for the purpose of delivering targeted advertising on other websites.

8. Data Retention

bk65 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply: account registration data is retained for the duration of the account relationship and for a period of five years following permanent account closure; KYC documentation is retained for a minimum of five years following the date of verification or account closure, whichever is later; transaction records are retained for a minimum of five years from the transaction date; support communications are retained for two years from the date of the most recent interaction.

Where bk65 no longer has a lawful basis to retain personal data, it will securely delete or anonymise that data within a reasonable period. Anonymised data (data from which all identifying information has been irreversibly removed) may be retained indefinitely for statistical and analytical purposes without restriction.

9. Your Privacy Rights

As a bk65 user you have the following rights in relation to your personal data. To exercise any of these rights, please contact bk65 support at the email address provided on this page. bk65 will respond to all verified rights requests within 30 days of receipt.

• Right of access: you have the right to request a copy of all personal data bk65 holds about you, together with information about how that data is being used and with whom it has been shared.
• Right of rectification: you have the right to request correction of any inaccurate or incomplete personal data bk65 holds about you. Where data is held by a third-party processor on bk65's behalf, bk65 will forward your rectification request to that processor.
• Right of erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where bk65 has no other lawful basis for retaining it. This right is subject to bk65's legal obligations to retain certain categories of data (such as transaction records) for specified minimum periods.
• Right to restrict processing: you have the right to request that bk65 restricts its processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests pending verification of those interests.
• Right to object: you have the right to object to bk65's processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your personal data for direct marketing purposes at any time.

To submit a rights request, please email [email protected] with the subject line "Privacy Rights Request" and include your registered mobile number and a description of the specific right you wish to exercise. bk65 may ask you to verify your identity before processing your request. bk65 will not charge a fee for processing rights requests in ordinary circumstances.

10. Data Security

bk65 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the bk65 Platform, access controls that limit employee access to personal data on a strict need-to-know basis, regular security assessments and penetration testing of Platform infrastructure, and secure data storage with encryption at rest for sensitive data categories.

While bk65 takes data security seriously and invests in appropriate protective measures, no internet-based platform can guarantee absolute security. In the event that bk65 becomes aware of a personal data breach that is likely to result in a risk to the rights and freedoms of affected users, bk65 will take prompt steps to contain the breach, assess its impact and notify affected users within a reasonable timeframe.

11. Children and Minors

The bk65 Platform is strictly for adults aged 21 years and above. bk65 does not knowingly collect personal data from persons under the age of 21. If bk65 becomes aware that it has inadvertently collected personal data from a person under 21, it will promptly delete that data and close the associated account. If you believe a person under 21 has registered on bk65, please notify us immediately at [email protected] so that we can take appropriate action.

12. Changes to This Privacy Policy

bk65 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, bk65 will update the "Last updated" date at the top of this page and, where the changes are significant, will endeavour to notify registered users via their registered mobile number or through a prominent notice on the Platform.

Your continued use of the bk65 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how bk65 handles your personal data.

13. Contact and Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how bk65 handles your personal information, please contact us using the email address below. Please include your registered mobile number and a brief description of your query in all correspondence. bk65 aims to acknowledge all privacy enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6) and to resolve substantive requests within 30 days.